Troubleshooting Install Issues

Updated 2009-11-13 | Filed under OnWeb | PDF

It looks like your installation failed. We hope the following articles can help you solve your problem. If you still have trouble installing feel free to contact us. A human operator will be glad to help!

Permission denied during installation.

One or both of the following errors occurred during installation: 

Error opening file for writing:

C:\Program Files\EQL Access Plugin\eqldata-base.mda

or 

Error:  Permission denied
Code:   800A0046
Source: Microsoft VBSript runtime error

This is most likely because you do not have sufficient user permissions on your computer to install our plugin. You need to login to an account that has user permissions that allows you to install programs.

If you do not have these permissions you'll need to contact your computer administrator to install the program for you or modify your user permissions.

Could not open eqldata.dll file for writing.

The installer provided the following error information: 

Error opening file for writing:

C:\Program Files\EQL Access Plugin\eqldata.dll

This means that you already have Microsoft Access Running in the background you need to make sure you close all instances of Microsoft Access before installing EQL OnWeb.

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